I told you before that I really felt and feel discriminated as a European at buying a Palm Treo 680 from the US Palm Treo Store.

I am am still very very serious and it really makes me very very furious!! I will never get used to it!

The facts and differences till now are:

- NO Mobile Music Pack (Palm 1GB Memory Card, Palm Hybrid Headset Treo headset doubles as stereo headphones for your MP3 files, Palm Treo 680 Music CD includes Pocket Tunes™ Deluxe - worth $135 for FREE);
- NO copper, arctic and crimson Palm Treo 680 available in Europe (yet?);
- NOT deliver a package to a US address paid by a European creditcard (!). Yes, I tried, and got following e-mail from Palm:

Dear X X:

We regret to inform you that we are unable to complete your order.
We sincerely apologize for this inconvenience.

Your satisfaction is very important to us. If you have any questions about your order, call Customer Service at 1-800-881-7256. We will be more than happy to assist you.

We appreciate your business and apologize for any inconvenience this may have caused if this action was taken in error.

Best regards,

Customer Service

Palm, Inc.

- buy a Treo 680 and get a $125 trade-in offer (okay, if you would want that…).

I am a long time Palm user and love the Palm OS (operating system), but this really p.sses me off!!!
I am not sure but may be thinking about legal actions. I have no idea whether it is legal to refuse to proces an order payed with a valid European creditcard.
I have used this card in lots of countries without any problem and now I wouldn’t be able to buy the Treo that I want?!

I am not sure about that second sentence: “Your satisfaction is very important to us“.

We will see….

[edit 23:15 CET: just ended a call with customer support (cs) of the Palm Treo shop. cs: Did you order with an American creditcard? me: "No, I did not". cs: But you can only order with an American credit card! ". me:Can you explain me why this is? cs:well, this is our policy. me: I can use this international creditcard anywhere. cs: It is still our policy. End of call.
I almost forgot to tell you, but I called my bank yesterday and they called it discrimination, without me even using that term!]
[edit 2 - 09.20 CET: After that I decided to send an e-mail to Palm. First you must be a genious to find a form to contact and after sending the content of this blog, I got this answer:

Dear Valued Customer,

Items in the Palm Store USA Catalog are priced in US Dollars and are for delivery within the USA only. Canadian customers can visit our online store at http://canadastore.palm.com or call 1-877-226-2320 to place an order. All customers located outside North America should visit www.PalmDirect.com for online shopping.

If this automated e-mail does not answer your question(s), please contact our Customer Service department using our toll free number, 800-881-7256. Our Customer Service is open 24 hours a day seven days a week to better serve you.

Please note: This is an automated response to your e-mail. You will not receive another response. Do not respond to this e-mail.

Best regards,

Customer Support at www.store.palm.com
Palm, Inc

Oh boy, do I feel valued!!

[Anyone who has the e-mailaddress of the CEO or someone from the management team?!]